Terms Conditions

Welcome to the Digi-numen.com website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order, you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.
We may change these terms from time to time without notice you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.
 
. Returns accepted within 15 days
The returns from our customers are acceptable within 15 days after you getting the package. when we confirm the arrival of the package you returned, we 'll refund you the payment.
PS:
1.Pls make sure the products are unused and will not affect the secondary sales.
2.Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is Digi-numen responsibility.
3.After returning the products , please inform us the following information in your account where you can find a chart

Order No., for example 003
Item No. , for example 351322
Quantity of each item.
Photo of the products you sent back.
Photo of the shipping label on the package Digi-numen.com sent to you.
Photo of the shipping label in the package you sent to Digi-numen.com.
Step:
1. Please consult the customer service about the information we need before sending back the package
2. Send the package back to us
3. After returning the products , please offer our customer service the information you collect above or add into your account ,where you can find a chart to upload the information.
4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.
5. We will activate the refund in your account when we get the package, then you can use that for new order.

 
.Refund accepted for wrong items
The refund request from our customers are acceptable if customer service confirm Digi-numen.com send you the wrong item.
PS:
1. Please make sure the products unused before you sending back and inform us the following information

Order No., for example 003
Item No. , for example 351322
Photo of the products you sent back.
Photo of the shipping label on the package Digi-numen.com sent to you.

2. Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which Digi-numen.com is responsible for.

Step:
1. Please contact after-sale customer service immediately if you get wrong items and offer the following information :

Order No., for example 003
Item No. , for example 351322
Quantity of each item.
Photo of the products you sent back.
Photo of the shipping label on the package Digi-numen.com sent to you.

2. Digi-numen.com will confirm the information.


3.After we making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for new order or inform our financial staff refund back to your PayPal account or others if you like.
 
Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for refund.

Partial Refunds
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.